With Real-Time Call
Quality Assurance

Call Loom gives you complete visibility into every customer interaction with built-in tools for call quality assurance, real-time QA scoring, and coaching insights, all from one centralized dashboard.

When it comes to QA calls, relying on random audits isn't enough. Our AI-driven platform reviews 100% of inbound and outbound calls, scoring them against your predefined compliance, empathy, and performance metrics. Using natural language processing (NLP), the system flags missed greetings, incorrect scripting, and agent tone deviations in real time, so you never miss a red flag. Supervisors can drill into specific calls, track agent improvement over time, and identify patterns in both positive and poor outcomes. Whether you're scaling a support team or optimizing sales performance, call quality assurance tools ensure every conversation aligns with your brand standards and regulatory requirements.

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Key Product Features

Intelligent QA tools from Call Loom transform how you assess and manage agent performance. Designed specifically for contact centers, our system automates the review of quality assurance phone calls using real-time transcription, sentiment scoring, and compliance detection. Instead of relying on random sampling, you can audit 100% of your call volume, at scale.

100% Call Review Coverage

100% Call Review Coverage

Legacy QA audits only catch a fraction of issues. Our AI scans every inbound and outbound call to ensure no error goes unnoticed.

Real-Time Script Adherence Checks

Real-Time Script Adherence Checks

Catch deviations as they happen. Whether it’s missed disclosures or skipped greetings, alerts surface immediately, no need to wait for manual audits.

Smart Scorecards & QA Insights

Smart Scorecards & QA Insights

Custom scorecards automatically grade calls based on your QA criteria, so you get consistent, unbiased metrics for every agent and team.

NLP-Powered Coaching Opportunities

NLP-Powered Coaching Opportunities

Beyond errors, our system highlights coachable moments like emotional tone, silence gaps, or keyword overuse to support better agent development.

How It Works

Call Loom simplifies the QA workflow without compromising accuracy or depth. From AI analysis to actionable insights, here's how our contact center quality assurance software works step by step.

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Dashboard Preview

Call Loom's dashboard is built for quality assurance agents who need speed, clarity, and context. Every call is logged with its QA score, compliance status, and sentiment data. No need to dig through spreadsheets or tabs. From agent-specific metrics to campaign-wide insights, the dashboard helps QA teams prioritize what needs action, not just attention. Sort, filter, and drill down into individual calls. View real-time feedback, coaching progress, and recurring QA issues, so your team isn't just tracking performance, but improving it.

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Frequently Asked Questions

Every account starts with a 14-day free trial. We don't require a credit card to get started, and we won't bill you until your trial is over.

Contact center quality assurance is the process of reviewing, analyzing, and improving customer interactions handled by agents. It helps ensure consistent service, identify training needs, and maintain compliance. By auditing quality assurance phone calls, businesses can raise customer satisfaction and reduce churn.
Quality assurance agents use Call Loom's dashboard to monitor agent performance, flag call issues, and assign coaching tasks. The visual layout provides access to QA scores, sentiment breakdowns, and trends, making it easier to take action and improve team effectiveness in real time.
Yes, Call Loom uses AI to automate the scoring of quality assurance phone calls based on tone, keywords, script adherence, and outcomes. This reduces manual review time and brings consistency to how agent performance is measured.
Our system tracks performance trends, recurring issues, and agent feedback loops. With continuous data from contact center quality assurance workflows, managers can refine training programs, adjust scripts, and scale what’s working, without guesswork.
Whether you’re a startup with one quality assurance agent or an enterprise with a full QA department, Call Loom adapts. The platform scales with your needs, offering deep visibility, customizable scorecards, and team-based analytics, all within one interface.

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