Transcribe Every Call
Into Actionable Insights.

Call Loom's advanced call transcription tools help you automatically transcribe a phone call in real-time with high accuracy. No manual note-taking, no guesswork, just clean, searchable text of every conversation.

Our call transcription system doesn't just capture words. It tags timestamps, detects speaker changes, and highlights key phrases so your team can monitor agent quality, review disputed conversations, train new reps using real examples, and extract keywords for QA and compliance. By converting spoken calls into structured data, teams gain full visibility into what was said, when, and why it matters. Whether you're reviewing sales calls, customer complaints, or support resolutions, transcriptions turn your voice data into a growth tool.

Key Product Features

Inbound calls are more than just customer interactions, they're a goldmine of untapped business intelligence. With call analytics, real-time transcription, and smart integrations, Call Loom helps you transcribe calls, track patterns, and surface insights that improve decisions and drive performance.

AI-Powered Call Analytics

Score conversations, flag issues, and identify what drives outcomes so your QA team isn’t just reactive, but strategic.

Real-Time Call Transcription

Each conversation is converted into a structured, timestamped transcript, complete with speaker identification.

Agent Performance Tracking

Our system analyzes call behavior, talk-to-listen ratios, emotional tone, and follow-through actions to build real performance scorecards.

CRM & Tool Integration

Automatically sync transcripts, call summaries, tags, and performance metrics to the tools your teams already use.

How It Works

Inbound calls are more than just customer interactions, they're a goldmine of untapped business intelligence. With call analytics and intelligent data processing, companies can transform every conversation into actionable insights. These insights help identify customer pain points, assess agent performance, track sales opportunities, and uncover emerging trends.

Dashboard Preview

The Call Loom inbound dashboard offers more than a list of calls, it's a real-time intelligence layer for your business. Each call log is paired with rich context: source channel, agent handling, campaign tags, and resolution status. Live heatmaps display call volume trends across time blocks, helping you identify peak hours and optimize staffing. Advanced filters allow you to instantly sort calls by region, agent, keyword, or outcome, giving you quick access to what matters. You can listen to full recordings, view AI-generated transcripts, and monitor engagement patterns, all from one streamlined view. Whether you're running performance audits or uncovering missed opportunities, the dashboard equips you with real-time data to take action fast.

Frequently Asked Questions

Every account starts with a 14-day free trial. We don't require a credit card to get started, and we won't bill you until your trial is over.

The inbound dashboard displays call logs enriched with metadata such as call source, campaign tags, agent name, call outcome, region, and timestamp. It also includes AI-generated transcripts, call durations, and sentiment flags making it easy to analyze customer conversations in depth.

Yes, the dashboard includes advanced filters that let you sort calls by agent, campaign, keyword, region, or resolution status. You can also search specific phrases mentioned during the call using transcription-based keyword lookup.

Absolutely. The Call Loom inbound dashboard updates in real time, so you can monitor incoming calls as they happen, track agent availability, and spot volume spikes without delay.

Yes, every call is linked with its AI-generated transcription. You can click into any log to review full transcripts, listen to the recording, and evaluate customer sentiment, all without leaving the dashboard.

By consolidating call data, transcripts, and performance flags, the dashboard enables team leads to pinpoint coaching opportunities, monitor QA benchmarks, and identify trends across teams. It’s a powerful tool for data-driven agent training and improvement.

Transcribe Every Call Into Actionable Insights.