Stream Live Calls.
Coach in Real Time.
Act with Confidence.

Call Loom lets you monitor live calls streaming directly from your dashboard, so you never miss a critical moment. With instant access to live agent-customer interactions, your supervisors can listen in, guide in real time, and ensure compliance as it happens.

With our live audio streaming software, there's no need to wait for recordings or transcripts. Whether you're ensuring adherence to scripts, tracking tone and sentiment, or supporting a new agent mid-call, real-time streaming bridges the gap between insight and intervention. This empowers contact centers to reduce handling errors, resolve escalations faster, and create better customer experiences on the spot.

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Key Product Features

Inbound calls aren't just about talking, they're about listening in real time. With Call Loom's intelligent audio streaming software, you gain live access to agent-customer conversations, allowing instant intervention, faster support, and proactive decision-making. Our end-to-end audio streaming services are built for supervisors who want more control without disrupting the flow.

Live Call Monitoring

Live Call Monitoring

Stream live customer calls securely as they happen. Perfect for team leads and QA managers needing immediate context without delays.

Supervisor Whisper Mode

Supervisor Whisper Mode

Step in without interrupting the call. Guide your agents in real time with non-intrusive coaching that only they can hear.

Audio-Quality Optimization

Audio-Quality Optimization

Built-in audio filters ensure that all live streams maintain clarity, even in low-bandwidth environments. No jitter. No loss.

Seamless Cloud Recording

Seamless Cloud Recording

Every stream can be automatically recorded and stored, ready for compliance, training, or playback without extra setup.

How It Works

Inbound conversations are only part of the story, what you do with them is what drives outcomes. Call Loom's streaming audio services give teams real-time visibility into live customer interactions, enabling faster reactions and smarter decisions. Here's how it works:

How It Works Visual
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Dashboard Preview

What if you could see customer sentiment shift mid-conversation? With live call analytics built into your dashboard, you can. Call Loom's visual dashboard isn't just a log of past calls, it's a real-time intelligence hub. Every ongoing and completed call is auto-tagged with data-rich markers: agent ID, customer intent, emotion shifts, silence periods, and issue keywords. You don't just get a list, you get a story. Supervisors can monitor patterns as they unfold: Which agents trigger callbacks? Which keywords correlate with escalations? Which tones lead to better outcomes? Whether you're leading a fast-moving contact center or scaling a remote team, this dashboard turns every interaction into structured insight, all while calls are still live.

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Frequently Asked Questions

Every account starts with a 14-day free trial. We don't require a credit card to get started, and we won't bill you until your trial is over.

Live call analytics refers to the real-time monitoring and analysis of ongoing phone conversations. It captures key call metrics such as agent performance, customer sentiment, call duration, silence periods, and issue triggers, all displayed in an interactive dashboard. This helps supervisors make data-backed decisions during the call, not after.

A live call analytics dashboard enables managers to track calls as they happen. It flags key behavior patterns (e.g., long pauses, repeated phrases, frustration signals) and gives agents instant feedback. This improves training outcomes, speeds up support resolution, and reduces customer churn.

Top-performing live call dashboards offer:

  • Real-time transcription and sentiment analysis
  • Call tagging and searchable metadata
  • Agent scoring and trend visualization
  • Call filtering by date, issue, or performance metric
  • Integration with QA, CRM, or ticketing tools

Yes. By surfacing emotional cues, unresolved issues, and high-friction moments while the call is active, live call analytics empowers teams to intervene early. This proactive approach helps retain at-risk customers and build stronger service experiences.

No. Live call analytics software is valuable for businesses of all sizes, from startups to enterprise-level contact centers. Whether you have 5 agents or 500, live insights help you scale quality control, identify training needs, and reduce operational blind spots.

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